WhatsApp and Viber are not new to each other.
The apps have been around for a while now, but their success stories are a little different.
Unlike WhatsApp that has followers from all over the world, Viber is popular in Asia and some European countries. Nonetheless, the app remains one of the former’s closest rivals in the messaging world besides Facebook Messenger.
The two apps offer just about the same basic services. You can send text messages or share media files. There’re options to make voice and video calls on either app, but Viber got these features well ahead of WhatsApp. Where the Rakuten-owned app beats the most popular chat app is generating income. The company is already earning good revenue from the app thanks to a number of e-commerce features.
For instance, Viber users have a store of stickers to pick from at different costs. It’s also possible for the millions who use the app in the U.S., UK, Ireland and France to send money to other countries via Western Union. Unlike WhatsApp that only lets users make calls to other users of the app, those on Viber have a feature known as Viber Out.
With Viber Out, it’s possible to make calls to nearly any mobile phone or landline numbers across the entire globe. If you travel a lot, you’ll have nothing to worry about when it comes to roaming charges or even bother about getting a local SIM card in each of the countries you visit. But of course, you have to buy Viber credits via your account on the app. For Viber to Viber calls, you only need an internet connection.
These are just a few of the ways the app makes money from the more than 800 million user base it commands from all angles of the world. But so far, Mark Zuckerberg and his team are still thinking about what to do with the 1.3 billion user base WhatsApp commands across the globe.
While the Facebook-owned app has always sold itself on the fact that it’s a free and easy to use app, Viber is no different. You also won’t find any ads on either app, but it seems the latter is getting a step further in the already tight race between the two.
Both apps need a phone number to set up and as it stands, they also allow users to switch numbers associated with the account from within. Prior to today, changing your phone number on Viber would have meant you lose your chat history. For the people with lots of conversations and are always on the app, this would be very frustrating. But there’s some good news.
Beginning with Viber v7.3, it’s now possible to back up your data and move along with it to your new number. In addition to the conversation history, the new feature will also ensure your contacts, sticker packs and public accounts move with you. All you need is to head to Settings>Account>Change Phone Number and decide what you want – either change the number alone or the device too.
For the former case, enter your new number and once it’s verified, you’ll find everything just where it was, except for the changed number in your profile. If you also want to change the device, you’ll be asked to back up data to the cloud. You must also enter your new details on your old phone before the migration can get an OK. When you download and install Viber on your new phone, you’ll be asked to restore data and you’ll have everything as it was on the old device.
WhatsApp does offer a similar feature, but it’s not as pronounced as Viber’s. When you change numbers on the former, you still get everything in place as it was on the old number, including your profile picture and settings. To change devices, you’ll need to have the idea yourself – that a backup of your current data is needed, which is where Viber takes the front seat.
As you may have noticed, Viber has a bunch of nifty features on top of what WhatsApp offers and it’s getting even better with each update. But somehow, catching up with the latter continues to be an uphill.
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