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Apple did a wonderful thing by allowing users to message each other free of charge. They did this through their service called iMessage and it works on iPhones, iPads and Macs. The app has proven to be quite popular but that doesn’t mean it is error-free.

There are a couple of problems that haunt iMessage users and this post will take a look at those and provide solutions. While there are certain problems that are definitely Apple’s fault, there are some situations which you can remedy by yourself. Better yet, it’s best to try a fix before you go complaining to tech support.

Message sending failed when switching smartphones

Let’s say you switch from being an iPhone user to an Android customer. If you don’t deactivate your iMessages app before switching, messages sent to you by iPhone users won’t be delivered. Why is that? These messages will remain in the servers of Apple rather than be sent to you. So if you plan on changing smartphones, always make sure to deactivate iMessages so that all family members and friend using Apple can get in touch with you.

Missing text messages when changing smartphones

This is how iMessages works: it bypasses the network you’re subscribed to so you can send and receive text messages for free. This is done by storing the message on Apple’s servers before being sent. But trouble arises when you don’t remove your mobile phone number from being associated with iMessage. This means that messages meant for you will just end up in the servers of Apple rather than be delivered to you.

Contact names are displayed the wrong way

A setting introduced in iOS 7 caused short names or nicknames to be displayed rather than a contact’s full name. The solution to the problem can be solved by doing the following:

  • Go to Settings -> Contacts -> Short Name
  • Switch off the Prefer Nicknames slider

Group messaging stopped working

There are two ways to fix this group messaging problem in iMessage. The first involves starting a new group message. This is the quickest solution to the issue but if there are messages in the thread that are important, then you might want to restart the network settings: Settings -> General -> Reset -> Reset Network Settings.

If that doesn’t work, then you might have to go down the somewhat technical route of backing up and restoring iMessages. Here’s how:

  • Go to Settings -> iCloud -> Storage & Backup and Back Up Now
  • Erase all content from your iPhone: Settings -> General -> Erase All Content and Settings
  • Select Restore from Backup option when setting up your iPhone

iMessage app is greyed out

One of the best solutions to this is to reset Messages. Here’s how:

  • Go to Settings -> Messages -> Send & Receive. Remove every email address listed.
  • Go the previous screen to turn iMessage off.
  • Go back another screen then tap FaceTime. Remove FaceTime emails then turn the app off.
  • Wait for about five minutes.
  • Turn FaceTime and iMessage. This time it will have no selected email addresses, just your mobile number. Make sure it stays this way.

iMessages is a wonderful app, but it does have some issues that users won’t find pleasing, particularly the messaging issues when switching phones. The good thing is that there are other messaging apps you can use in case you don’t like the idea of using iMessages.