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LG won’t be able to fix the Nexus 5X bootloop issue because the company doesn’t have a part necessary for the repair, so it issued full refunds of the smartphone so that owners can buy another one.

Nexus 5X owners who updated their devices to Android 7.0 Nougat got stuck in bootloops and some of them downgraded to Android 6.0 Marshmallow to fix the problem, while others reflashed the Android 7.0 Nougat September update and this method worked for them. Unfortunately, not all users found a good fix for the issue and sent their devices in for repair.

At the end of September, Orrin, a Google employee, wrote in the Nexus Help Forums that “We understand that a very small number of users are experiencing a bootloop issue on the Nexus 5X. We are continuing to investigate the situation, but can confirm that this is strictly a hardware related issue. For those of you that are currently experiencing this, please contact your place of purchase for warranty or repair options. We’re sorry for the inconvenience and appreciate your continued patience.”

No sooner said than done! Customers sent their devices in for repair, but LG couldn’t fix the problem because it didn’t have a necessary part, as it’s currently out of stock. Users received emails from LG in which the company has promised to offer a refund for the full amount of the device, and in order to receive the money, customers will need to provide the sales receipt, in order to prove that they’re the real owners. The only problem is that it will take up to four weeks to get the refund, because this time of year is very busy and the company is also preparing more deals for the Holiday season.

We remind you that the Nexus 5X was the smaller model that Google has released last year and it was created by LG. Its specs include a 5.2-inch IPS LCD Full HD screen that’s protected with Corning Gorilla Glass 3, a Qualcomm MSM8992 Snapdragon 808 chipset that supports a hexa-core (4×1.4 GHz Cortex-A53 & 2×1.8 GHz Cortex-A57) processor, 2GB of RAM, it’s available in two variants of internal memories (16GB or 32GB) and has a 12.3MP camera on its back with laser autofocus, and dual-LED (dual tone) flash, and a secondary camera of 5MP. The battery has a reasonable capacity of 2700 mAh and it’s non-removable.

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