Users who accidentally dropped their iPhone 6 Plus multiple times have triggered a flaw in touchscreens, causing them to fail. Apple was informed about this issue and it announced the “Multi-Touch Repair Program for iPhone 6 Plus”, and users who have their phones affected by this problem, but they’re still functional, can contact the company directly. However, they will still need to pay $149 for repairs.
Many users have reported that the display of their iPhone 6 Plus exhibited flickering or Multi-Touch issues after they accidentally dropped their devices on a hard surface. This issue was dubbed “touch disease” and according to the consumer site ifixit.org, the unresponsive touchscreens were not limited to devices that hit the ground, claiming that the problem is caused by the defective design. If you remember, both the iPhone 6 and 6 Plus had also a bending issue, especially after being kept in a tight pocket. At that time, Apple has promised to inspect bent iPhones for replacement, but we don’t know how many devices were actually replaced.
However, last month, tens of thousands of iPhone 6 Plus users have filed a class action lawsuit that targeted “Apple’s concealment of a material manufacturing defect that ultimately causes iPhone touchscreens to become unresponsive and fail for their essential purpose as smartphones”. In the complaint, it was described how Pennsylvania resident Thomas Davidson has lost his phone after two years, when the touchscreen on his iPhone 6 has become unresponsive. “Mr Davidson discovered that he would be charged $320 for a replacement iPhone 6 if he sent his iPhone 6 in for service. He declined to do so and has discontinued use of the iPhone as the result of the touchscreen defect,” the complaint stated.
It seems that when the touchscreen defect manifests, users are not able to send or view text messages or emails, make or take calls, take pictures, record videos, listen to music, download applications, browse the internet or use GPS navigation.