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Many iPhone users have complained that after installing the latest Facebook app update that was released on October 20 has caused devices to reboot and then get stuck in the Apple logo. The rest of users didn’t encounter any problem when opening and using the application.

The problem was reported by a tech support in an Apple Store, who declared that he received many complaints from customers who said that their iPhones have crashed after installing the latest Facebook 68.0 version.

Meanwhile, five other Apple Stores have reported similar incidents and it seems that users are very angry because of the stuck reboots. Thankfully, there’s a potential fix for this problem.

It seems that the stuck reboot issue appeared only on iPhone 6S and iPhone SE devices and currently, there are many users who are discussing the problem on the Apple support forums. Tech experts recommend users to restore their devices using iTunes, and they will need to connect their devices to a Mac or PC using a USB cable.

Performing an iPhone restoration is not that complicated, as users are guided all the way by the software, so it will be impossible to mess things up if they follow instructions.

The only problem with the restoration method is that it will delete data stored on the iPhone, if users won’t perform a cloud backup before. Another recent iPhone problem was discovered in the update to iOS 10.1 and it caused drops in performance of iPhones and iPads, and users were advised to revert to iOS 10.

The .ipsw files for iOS 10.0.2 can be downloaded from the internet and users must make sure that the table row is green and that there’s a check mark next to the Apple Signing Status. The .zip file must be unzipped on PC or Mac, then copied to the iPhone or iPad via Lightning cable and opening iTunes. Users will tap the “Restore iPhone” button, then a prompt will be opened up and they will find and select the iOS 10.0.2 ipsw file.

A warning message will appear, saying that iTunes will delete everything on the device, but users will ignore it and tap “Restore”. It will take a few minutes until the process will finish.