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The Galaxy Note 7 was one of the most anticipated smartphones in 2016, even if its price wasn’t accessible to everyone. Unfortunately, as soon as the new owners started using the phablet, problems appeared: many units caught fire and Samsung had to recall all units and replace them with “safe” Note 7 devices, but it seems that even the new phones were defective and the South Korean manufacturer decided to permanently discontinue the flagship. This caused $17 billion in lost revenue and customers are now desperate to return their device before a catastrophe happens.

In this article we’ll tell you how US carriers and retailers are handling the returns and how to successfully get rid of the Galaxy Note 7. Remember that if you’re allowed to exchange it for another Samsung phone, you will get $25 in store credit.


The company can be contacted at this number: 1-844-365-6197. You will have the option to get a full refund for the device and accessories bought for it, or to exchange it for a Galaxy S7 or S7 Edge.


Contact number is 1-800-331-0500, but you should simply go to the nearest AT&T retail store and talk to the representatives. The retailer offers you the possibility to exchange the Note 7 for other Samsung device and receive the $25 credit in your bills, within two cycles.

Verizon Wireless

The company’s contact number is 1-800-922-0204. The carrier wasn’t very pleased with this recall, but it accepted the deal to exchange the Note 7 for another device or to offer a refund.


The retailer is allowing customers to keep promotional content or accessories such as free Netflix subscriptions, SD cards etc. But if you want to get a full refund for your phone and accessories, the company won’t oppose, and in addition, it will offer the $25 credit when exchanging the device for another Samsung phone. For more info, you can contact the company at this number: 1-844-275-9309.


The only difference between Sprint and other carriers is that it offers the $25 credit within three billing cycles, when exchanging the Note 7 for a Galaxy S7 or S7 Edge. More info can be obtained at this number: 1-888-211-4727.

US Cellular

Although the company hasn’t updated its website to inform its customers about the discontinuation of the Note 7, without a doubt, it makes exchanges and full refunds. Please contact the carrier at this number: 1-888-944-9400

Best Buy

Lastly, this retailer accepts returns and exchanges and it offers freebies and full refunds for accessories. More info can be obtained here: 1-888-237-8289.