Samsung is in deep trouble and no longer knows what to do to address the situation. After the awaited Galaxy Note 7 phablet was released, owners all over the world have reported that their devices suddenly exploded while charging and this problem has panicked other users who were advised to turn off their phones. Carriers have allowed customers to return the problematic Note 7 and choose a different model, or to wait for its re-release. In the meantime, Samsung has come up with a different solution: the owners can use a Galaxy J model until they’ll get a replacement.
So, until the Galaxy Note 7 will be ready, as it’s currently depending on CPSC approval, the owners will receive a Galaxy J device from carriers or even retail outlets. There is also another option, which is to trade in the Note 7 for a Galaxy S7/S7 Edge and get a refund that will depend on the prices on the two Galaxy flagships. However, after this trade takes places, the new owners of the S7/S7 Edge will not be able to change them over the Note 7.
Those who are still using the Note 7 have been advised not to turn them on while traveling by plane, to prevent explosions while in the air. It isn’t known when the CPSC process will be completed, but Tim Baxter, president of Samsung Electronics America insists that users should “power down their Galaxy Note 7s and exchange them now.”
Also, to reconcile with furious users, Samsung will also offer them $25 in the form of a gift card, or which they can use to pay their bill from carrier retail outlets. It’s a shame that this has happened, because the Note 7 has awesome technical specs, featuring a 5.7-inch Super AMOLED screen with a QHD resolution, it’s powered by the latest Exynos 8890 octa-core (4×2.3 GHz Mongoose & 4×1.6 GHz Cortex-A53) processor backed by Mali-T880 MP12 graphics and 4GB of RAM, and it includes a microSD card slot for expanding the internal memory from 64GB to 256GB. The two cameras are the ones from the Galaxy S7: 12MP on the back with phase detection autofocus, OIS and LED flash, and 5MP on the front, while the battery, which is prone to explosions, has a capacity of 3500mAh.