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After the battery a Galaxy Note 7 has exploded while it was charging, Samsung has stopped all sales of the phablet worldwide, until it will solve the issue. It’s not sure how long it will take for the Note 7 to be back in stores, but those who already purchased it via Sprint or T-Mobile and don’t want to take risks are allowed to exchange their devices and get a similar phone.

After the incident, Samsung has promised that it will “voluntarily replace their current device with a new one over the coming weeks”, but luckily, Sprint customers won’t need to wait for weeks until they’ll get a Note 7 without any technical problems, as the carrier is willing to exchange it with “a similar device until the issue is resolved.” Sprint hasn’t specified what kind of device it will offer in exchange, but it’s worth going to the nearest store, to see what they have in stock.

AT&T and T-Mobile have also stopped selling the Note 7 and soon, they will give more information about how customers will be able to exchange their units. T-Mobile has announced that customers who bought the phablet are able to return it and they will get a “complete refund”, including on accessories. If they don’t want to wait for the “new Note 7 replacement”, users can use the refund to buy another device from T-Mobile.

Samsung was so excited about the new phablet and the battery exploding incident really affected its image. Either way, leaving aside this issue, the Note 7 is a great device, being the most powerful phone that Samsung has ever created, as it’s powered by the latest Exynos 8890 octa-core (4×2.3 GHz Mongoose & 4×1.6 GHz Cortex-A53) processor that’s backed by Mali-T880 MP12 graphics and 4GB of RAM. The battery has been upgraded from 3000mAh to 3500mAh, but when the engineers will discover where the problem comes from and which causes the unit to catch on fire, the device will surely be extremely appreciated, even if it costs around $850.