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With the Samsung Galaxy Note 7 hitting the markets a couple weeks ago, everyone has been buying the new phablet and enjoying its features. However, in the last few days, a video surfaced on the internet of a test made to the durability of the phone that made customers riot.

The video tested out the phablet that shows off Corning Gorilla Glass 5 – that has been marketed to be way better than its predecessors – with a 3 hardness pick that left a mark on the display. Of course, the internet was outraged, considering how previous versions of the Gorilla Glass could only be pierced by 5 or 6 hardness picks.

However, Corning has quickly responded to everyone worrying that their device isn’t as strong as it was advertised to be. While the testers said the mark was a scratch, Corning says that if you have a trained eye you can clearly see that it is not a scratch, but rather a transfer of materials. “The hardness pick that was used in the video was a 3, that’s considerably softer than the glass material. Oftentimes when you have a softer material like that, and depending on what kind of loads you have used, you tend to see material transfer on the test substrate. Material transfer on the test substrate is not necessarily a scratch but it can appear to the untrained eye as a pretty visible scratch.”, Corning answered to the sea of furious people. Considering that we’re not trained experts, as the Corning team must be, their response seems legit.

Sceptics however responded to Corning’s allegation with denial, claiming that if this was just a transfer of the pick’s material, it should have been wiped easily off the phablet. The company stood their ground and explained that metal is not easy to wipe off, that’s also why it looks like a scratch. Here’s their statement: “It can be very, very difficult to remove metallic material transfer from glass. It is very atypical to see in a field return when we look at scratches of glass, that kind of characteristic, but purely visual, perceived damage that is actually a material on top of the surface.”

Corning could be telling the truth or not, but if you have a Samsung Galaxy Note 7, then you should, either way, use a glass protector.