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In a battle between WhatsApp and Viber, the former seems to be one step ahead most of the time. Before Viber rolled out end-to-end encryption, for example, it was already part of the security features of WhatsApp. Then again, no one app is perfect in all aspects.

WhatsApp vs. Viber: which is better?

On message forwarding

Both apps allow messages to be forwarded to other contacts, whether it is for one or more people. The forwarding process is also pretty much the same for WhatsApp and Viber – simply press on a message for over one second to bring up the forwarding option.

On file forwarding

Long press on a picture, video or audio file that you want to forward and Viber and WhatsApp let you send it to other people in your contacts list. But Viber has one major advantage, it also allows stickers to be forwarded using the same process.

On in-app calling

In-app calling is now available on both applications, but it was first introduced in Viber. The app also allows you to turn on a camera during a call, a feature that has yet to be added on WhatsApp. It was only in December of last year that Facebook announced a new video calling feature for their messaging service.

On sending messages

There’s no limit to the number of messages you can send via WhatsApp and Viber. You can also use both apps to send video, audio and picture messages. On this vital aspect, both apps are on a level playing field, which will make it harder to pick one based on messaging capability alone.

On sending stickers

As previously mentioned, Viber lets you forward stickers, but not WhatsApp. You would have to use another app in order to enjoy the same feature, which can be inconvenient where seamless use is concerned. Moreover Viber has a sticker store where you can download free or paid stickers. You can use emoticons on WhatsApp instead, but animated emojis are also available on Viber.

On compatibility with other devices and platforms

WhatsApp is compatible with Android, iPhone, Windows Phone, mobile devices and other phone feature platforms. Viber, on the other hand, is compatible with mobile phones, tablets, iPads and desktops. Between the two, Viber is compatible with more devices and platforms than WhatsApp. But future improvements will allow the Facebook messaging service to keep up.

On outside-application calls and messages

When internet connection is slow or completely unavailable, Viber allows you to use regular calls and messages through its Viber Out option. So even when you are disconnected (from Wi-Fi), you can still connect using Viber.

Based on the features above, which is your favorite instant messaging app?

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