Aside from the latest Gmail inbox update and the latest Gmail features, Google has transformed its mailing platform to make users forget the “reply” button. The precious seconds users have to spend crafting standard email replies can really add up, and this is addressed by the great minds in this company.
Now, Google is wanting to make such a time spent a thing of the past and integrated a new Gmail feature, called Smart Reply, for computers that run mail inbox by Gmail. This new feature works by letting users choose from 3 pre-written replies to emails that they are able to send out as is or those that they can edit to sound just a little more lifelike. Basically, this is a feature that the company’s GOOGL 0.96% released for mobile devices in November last year, considering that already 10% of mobile replies are being sent using the new feature.
The email-drafting program utilizes a machine that learns to watch how users compose their own emails and get better at writing responses more naturally over time to sound more like they are personally coming from them.
The Smart Reply Feature
Among the many features introduced by Gmail to allow users to easily handle incoming mails, the Smart Reply feature is an essential feature that uses the platform’s machine learning intelligence to check mails and suggest 3 short and suitable answers for the messages.
This update has been making responses to messages simpler and quicker for Gmail on smart phones, but is now available for the web users as well. Using the machine-learning intelligence, it is similar to Google Now and Apple’s Siri that uses artificial intelligence to assist users.
According to Gmail’s official blog, “While 10% of replies from its mobile app are sent using the Smart Reply feature, the same convenience will now be instrumental in helping users handle lots of emails on their laptop.”
Another thing to note is that the feature also learns as one uses it, which means that it suggests replies based upon the users. While it recommends short replies, it can provide a jump start for responses that need more thinking.
According to the Official Gmail Blog, “Today, we’re bringing Smart Reply to Inbox on the web. Just like in the Inbox mobile app, Smart Reply saves you precious time by suggesting up to three responses based on the emails you get. Selecting an option starts a reply, ready for you to either edit or send:… 10% of all your replies on mobile already use Smart Reply, so we’re excited to bring this same convenience to the web. It’s particularly helpful when you’re jamming through lots of emails on your laptop. Keep the feedback coming using the “Help & Feedback” link in the app.”
However, the feature is not available for everyone just yet, as one has to use the Inbox by Gmail app to get Smart Reply options. Also, Google said that they have to do some refining of their email-writing robot to get there. As an expert says, “An early version of the bot was really smitten with using “I love you” as one of its standard replies to just about any email, which could get awkward fast if people quickly hit send. The AI system had to be taught to suggest responses that aren’t just likely and lifelike, but also similar in tone to the original message. It seems the true art of emailing may still be in human hands.”