If you tried accessing your Twitter account on Tuesday morning and failed, don’t worry because it wasn’t just you.

The company confirmed that it suffered a service disruption from around 8:20AM GMT, but two hours later, the service had resumed to some level of normalcy.

The social networking site, which homes up to 300 million monthly active users was affected on both mobile and web platforms. The outage was then succeeded by serious access issues that lasted up to an hour. The issue started when the mobile, web and API went down in the morning; prompting messages such as the network is “over capacity” or it’s suffering from an “internal error”.

A few minutes later, around 9:00AM, Twitter’s status board was updated with a message confirming the network’s outage, with the company confirming that four out of five public APIs went down, hence causing the network to suffer a “service disruption”. However, the developers of the company upgraded the APIs’ performance issues and about an hour later, some users were able to partially access their accounts.



Still, the service was not that stable, given that a number of the usual features were not working normally; for instance, we were unable to see the tweet that Twitter sent out, regarding the outage, which Reuters reports that it happened at 9:00AM.

More than two hours later the network was still unstable; however, the company confirmed that it was working to see that everything is back to normal in the shortest period possible.

A recurring problem

It is not the first time that Twitter has suffered an outage that has led to messages such as those that came out on Tuesday morning. In fact, the “over capacity” error message has been christened “the fail whale” thanks to the fact that it has appeared on quite a number of occasions.

Twitter has been working hard to regain the trust of many users and bring in more users after it had suffered a flattened growth rate. Now that the company has suffered one of its oldest problems again, it would be interesting to see how the veteran users of the platform swallow this outage problem. The company will also have to work on its architecture such that it is easier to add more users to the platform or rather prevent frequent failures or outages whenever there is a huge weight of users, especially during major events.

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