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WhatsApp is a popular instant messaging app that is used by over 900 million active monthly users.

Being a globally used application, WhatsApp is nowadays a household name that is appreciated by people from all walks of life.

Users on WhatsApp can chat via text and audio messages, make voice calls and share multimedia files. With the huge clientele base that this Facebook-owned app has, there are a number of problems that some users encounter while using the app. To enhance your experience on WhatsApp on the Android-based devices; here are the solutions to some of the common problems that you might encounter.

Installing WhatsApp on your Android device

WhatsApp is supported on Android mobile devices running on version 2.1 or later of the OS. To download the app on your device, you need to enable the ‘Unknown Sources’ first. Simply tap on Settings>Security>Unknown Sources. Activate this option, activate your data connection or setup the wireless connection and launch your device browser and type On the page, that displays tap on the “Download Now” button and wait for the app to download after which you will install it on your device.

Connecting to WhatsApp

Connection problems are typically caused by internet connectivity. This may be due to Wi-Fi or data connection faults. After ensuring that you have the latest version of the app, check your internet connection either wireless or carrier-supported data connection. On your phone, go to Settings>Mobile Networks>Data Connection and ensure it’s activated. If you are using a wireless connection, make sure you have activated your phone’s Wi-Fi, and you are within range of the access point.

For customized devices, ensure that WhatsApp functionality is not affected with optimization apps such as the Task Killer app. It is also advised that you clear the app cache if you still encounter problems. If any of the above solutions is not working, simply uninstall the app and then download another one.

Contacts’ recognition on WhatsApp

There are instances where you realize that some of your contacts are not recognized or rather visible on WhatsApp. Ensure that you are having the latest version of the app installed; you have the correctly saved contacts’ digits; your contacts are also on WhatsApp and that all your contacts are set as “visible” on your installed app.

Remember that you can chat with other international contacts on WhatsApp. You have to save the contact’s number in the required form; the right regional code must be included at the start of the international contact’s number.


Blocking Contacts on WhatsApp

You may opt to block a WhatsApp contact for reason(s) best known to you. Open a chat conversation with the desired contact, tap on the ‘three dots’ button and then tap on More>Block. If you desire to unblock the contacts once blocked, simply follow the same procedure and select “Unblock.”

Implication of ‘Last Seen’ and “Online” on WhatsApp

“Last Seen” tells you when one were last using the app. It does not mean that the person is reading or seeing your content but only stipulates the last time he or she launched the app on his or her device.

When you have signed in to WhatsApp, and another user who is in your contacts’ list has launched the app, you will know through his or her status that will read “Online.”

You can as well opt to conceal the last time that you use the app. By doing so, you will not be able to see other users’ last online times either. Open the WhatsApp Settings > Account > Privacy > Last Seen > Nobody.

Paying for WhatsApp

WhatsApp services are free over the internet, but the app charges $ 0.99 a year after the first trial year of downloading and using the app. There are different payment options.  Launch the app and go to Settings > Account > Payment info. From here you can choose payment via Google Wallet or URL payment. For Google Wallet, you will be required to have its account that is linked to your bank account. The URL payment involves making purchases using the email link that you will provide.

Check marks in WhatsApp chats

Various check marks on WhatsApp have different meanings: One gray tick implies that the message is sent successfully; two gray ticks imply that the message has been delivered; clock symbol implies that the article or message is just in the process of getting sent but not actually sent while the two blue ticks imply that the message has been viewed by the intended audience.

In the latest version, you can disable the above tick marks such that other users will not know that you have read the messages. Tap on Settings > Account > Privacy > Read Receipts and disable this option.

Deletion of WhatsApp Account

You can opt to do away with your WhatsApp account but not the app itself. This also enables you to have a chance of changing your phone number. Open the menu of the app then go to Settings > Account > Delete My Account and then you will be required to verify your phone number.

To do away with WhatsApp application completely ideally implies uninstalling it from your device; open your phone’s Settings > Apps > WhatsApp > Uninstall.

There you have the basic solutions to the commonly encountered problems on WhatsApp.