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If you’ve recently upgraded to Windows 10 and now facing the issue of iTunes not detecting or identifying your iPhone, then probably you’re not the only one. After the upgrade of the Windows 10 operating system, a number of people are facing this issue. They’re complaining that iTunes isn’t recognizing or detecting their iPhone or any other iOS device when they connect to a computer running Windows 10 on it. In other words, their system doesn’t see any iOS device at all.

Thorough research into this problem shows that there is no single fix for it. If you seriously want to resolve this issue, you have to go through numerous checks and try them individually to see if your problem gets resolved.


Reboot your system and your iPhone as well

First of all, the best option is to reboot both your computer and your iPhone and then connect them both to see if this solves the issue. If the issue stills continues, then try other alternatives given below.

Install or re-install the latest version of iTunes

To date, the latest version of iTunes that is released just now is version Do make sure that you have the latest version installed on your PC. In case you have issues installing it, you can follow a guide for how to install iTunes on Windows 10 properly.

Install all related and important Windows updates

Also make sure that your system is up to date with all the latest Windows 10 updates installed. In case if you haven’t installed any updates yet, simply go to Setting (WinKey+I) > Update & Security > Windows Update and get the updates from there.

Try another USB port on your system

Another option is to try a different USB port on your computer. So, if you haven’t yet done that, try to connect your iPhone to another USB port to check if this resolves the issue.

Trust what your computer prompts

Whenever you connect any of your iOS devices, be it your iPhone, iPad, or iPod to your computer, and see the prompt ‘Trust This Computer?’ on your device, then always tap on ‘Trust’ because this will be the most suitable option to choose.

Install the Apple Mobile Device Support, Service and USB driver

One more option to resolve this issue is to check if you have the Apple Mobile Device Support service installed. You can see this by going to the Control Panel > Uninstall a program. In case if it’s not installed, you need to reinstall iTunes.

iTunes 12.4

Start the Apple Mobile Device Service again:

Type services.msc in ‘Run’ (WinKey+R) and press enter. Next, find Apple Mobile Device or Apple Mobile Device Service. Press right-click and then go to Properties. Click Stop to end the service. Click Start to start the service again and then reboot your computer.

Check the Apple Mobile Device USB Driver:

Type devmgmt.msc in ‘Run’ (WinKey+R) and press the enter key. Next, expand the Universal Service Bus controller option and check if the Apple Mobile Device USB Driver is listed over there. In case if it’s not listed, then you have to reinstall iTunes, connect your iPhone to your system and then wait for some time for the Windows to automatically install the driver. If the driver is listed and has a “?” or “!” marked on it, then you need to install it again.