Owners of the Galaxy S7, S6, Note 5 or Note phones, who updated to Android 6.0 or 6.0.1 Marshmallow, have complained that they had big issues with the new operating system, as they were getting locked out of their own devices because they weren’t accepting the login password or they didn’t recognize users’ fingerprints. Thankfully, this problem can be fixed and we’ll tell you what to do to gain control of your phone again.
SamMobile is keeping an eye on the Reddit threads and when someone complains about some issue, it immediately warns its readers about it. And the title of the article posted by Adnan N of SamMobile says: “You may want to think twice before updating your Galaxy smartphone for now”, explaining that the latest Android 6.0 / 6.0.1 Marshmallow update came with a bug that affected some Galaxy S7, S7 Edge, Galaxy S6, Galaxy S6 Edge, Galaxy S5, Galaxy Note 5 and Galaxy Note 4 devices.
Users who updated to the latest Marshmallow version were unable to unlock their devices because they didn’t recognize fingerprints and the login password wasn’t accepted. Ever since the first users complied on Reddit, this problem has become discussed widely online.
In the meantime, SamMobile has searched for solutions and it found a way to help users affected by the bug. They can go to findmymobile.samsung.com, lock their devices and then unlock them, and then they’ll log into this site by using their Galaxy account. In case they don’t have an account, they will need to talk to Samsung customer care representatives and come back to this website and follow the steps we’ve told you above. On the other hand, a Reddit believes that the lock out issue is related to the encryption that is on by default “for all phones above a certain spec threshold”, after the device has been updated to Marshmallow.
If users haven’t updated yet, they can “remove the password and fingerprint login” before installing Marshmallow. This will temporarily fix the problem.
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